Kevin Doolan is a Partner in the Professional Service Firms Group at the Møller Institute based at Churchill College, University of Cambridge and is Visiting Faculty at Harvard Law School where he teaches on their Executive Education Program. He has a particular interest in the pricing of professional services; business development skills for partners; and in cross generational working practices. In
2013 he developed the Harvard Law School Case Study on pricing services (HLS 13-17) with Professor George Triantis of Stanford Law School and teaches pricing on the Harvard Accelerated Leadership Program. In 2015 he created the Harvard Law School Case Study on Business Development (HLS 15-12) with Dr Lisa Rohrer of Harvard (Generation X) and Cambridge Associate, Alexis Caught (Millennial).With more than 25 years’ experience as a partner in an International law firm, including 10 years as a full time member of their management team, Kevin has front line experience of the changes and challenges affecting businesses in the 21st Century. Since moving into academia, Kevin has focussed on the challenges law firms face in most effectively pricing their services, in team working across the three primary generations in the workforce, and also in how to help partners to grow existing relationships and win new ones without ever selling.
In 2009, Kevin’s strategy to redesign services following the recession won the Financial Times Innovation Award for Client Service and in 2010 he was the winner of the Law Society’s Excellence Award for Innovation. He has an MBA from Henley Management College.He now spends his time mainly working on consulting projects on pricing and cross generational working in North America and Europe. He is a regular conference speaker as well as teaching on many Executive Education Programmes at leading Universities and Business Schools.. He consults into professional service firms (particularly lawyers, accountants and management consultants).
Kevin’s teaching includes the London School of Economics, Master’s Degree in International Management,Harvard Law School, Accelerated Leadership Program, IE Business School, Madrid, Executive Management Programme, Møller Institute, University of Cambridge, Executive Education Programmes, University of Miami, Business Skills Course
His book, “Natural Networking” was published in December 2014 and “The Financial Times Guide to Mastering Services Pricing” was published by Pearson in July 2015. He is currently working on a third book, jointly with Millennial Alexis Caught, to be published in 2019 on “Leading Millennials at Work”
Mike Mister is a Partner at the Møller Institute, Churchill College in the University of Cambridge in the UK. He works in primarily supporting the development of leadership and change management capability. His key areas of expertise and interest are at the intersection of strategy, commercial success and the organisation’s people agenda. He has over 25 years’ experience in the professional services sector, and for most of the last fifteen years he has consulted around the world with partners and leadership teams.
Mike has many years’ experience in the design and presentation of executive education programmes, and has worked extensively with many of the leading faculty working in the professional services field. The key thrust of these programmes often results in the use of executive development to support leadership development to drive change and improve commercial performance. As well as working with some of the world’s top professional services faculty, Mike has taught business strategy, leadership, and a variety of personal development topics around the world including China, India, South Africa, Canada, Argentina, Australia, the USA and across Europe.
Mike began his career in retail banking before moving to roles in the defence industry. Starting work as a consultant he specialised in the design and delivery of tailored development programmes for a wide variety of ‘Blue-Chip’ organisations, working primarily on assisting executives to improve business performance.
In his last major ‘corporate’ role Mike was Global Director for Executive Development at EY Global (formerly Ernst & Young Global). Although London based he travelled extensively for over 15 years facilitating the development of EY partners around the world as the organisation went through a rapid process of globalisation. As part of this role Mike was responsible for relationships with major business schools and faculty; and working with key suppliers and consulting firms, primarily in the areas of leadership, client service and business development.
Mike has an MBA, a degree in Psychology and is a Chartered Fellow of the Chartered Institute of Personnel and Development in the UK. He is also a graduate member of the British Psychological Society and an associate by qualification of the Chartered Institute of Bankers (London Institute of Banking and Financial) in the UK.
Carrie J Fletcher recently completed an M.Sci. degree at London Business School’s Sloan Leadership & Strategy Programme for global business executives. She is also an Affiliate Instructor at Harvard Law School’s Executive Education Program (HLSEE) where she works with law firms and legal departments to develop customised leadership programs serving managing partners, emerging law firm leaders and general counsel from across the globe.
Prior to the Sloan Fellowship, Carrie was the immediate past Executive Director of Harvard Law School’s Executive Education, where she ran the department’s business operations and taught in HSLEE programs for lawyers. She continues to teach for HLSEE, speaks and teaches at conferences, and works privately with with law firms and other organisations to develop and deliver tailored leadership programming. She does a significant of diversity related leadership development work, including designing and teaching in programs for the Leadership Council on Legal Diversity and for private law firms, as well as working with organisations and leaders on issues of gender equity and the professional advancement of women.
Before joining HLS Executive Education, Carrie was the Executive Director of Law Programs at the Fullbridge Program, where she designed curricula focused on professional and business skills for lawyers, and partnered with legal and other organisations in the development of leadership programming. Prior to her time at Fullbridge, she spent 18 years in both practicing and business-side roles at laege law firms. From 2007 to 2013 she was a member of the Professional Development and Training Team at Goodwin and Procter LLP, where she developed and taught programs for partners, counsel and associates in the areas of leadership development, core professional management skills, substantive legal skills and assessment and implementation of diversity initiatives.
She practiced complex commercial and intellectual property litigation from 1996 to 2007, initially in Chicago, and then at Foley and Lardner’s Boston Office.
Alexis Caught is co-author of the Harvard Law School case study on Professional Services Business Development (HLS 15-12) and is a Cambridge Associate, strategy consultant and public speaker. Having joined a leading international strategy consultancy straight after completing his degree in Communications and Media Law, he worked with global companies across pharmaceuticals, business and consumer goods with a specific focus on Insight, Innovation and Strategy.
After four years at the Head Office of the Strategy Consulting Firm, he relocated to The Netherlands to set up and lead their Insight offer as part of the Strategy Team in the Amsterdam Office. He worked with a number of leading brands conducting research and running projects across Europe, South America, China and Russia.
In 2014, having focused on strategy projects for law firms, Alexis moved full time into training and consulting, accepting an invitation to join the Møller Professional Service Firms Group at the University of Cambridge. He brings many years of experience in Client Insight and Service Excellence into his work with professional service firms across Europe and the USA. In 2016 he joined international law firm Nabarro, working on their merger with CMS & Olswang, subsequently helping to launch key strategic projects for the disputes team before returning to Møller in 2018. His attention to the correlation between people skills and business goals has seen him develop a specialism in inter-generational dynamics in the workplace, how law firms need to adapt to a changing work force, and has seem him be a contributing author to Heidi Gardner’s upcoming book Leadership For Lawyers being published in Summer 2019.
- Additionally, he has a particular interest in teaching on student and executive education programmes and his experience includes teaching at Harvard Law School, Sandhurst, University of Cambridge, London School of Economis and Political Science (LSE) and The University of Miami.
- His writing credits also include co-authoring the book Natural Networking, first published in 2014, on the tricky topic of networking, notably, how his fellow introverts can win at this seemingly extrovert skill. He is also the author of How to Lead Millennials in Leadership for Lawyers published by Globe Law and Business in 2019.
- When not at work, Alexis works with two charitable organisations, one that provides respite care and outdoor learning to young people with additional needs, the second that tackles youth homelessness.